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Welcome to eyeon Software's online Support resources. The support section provides all available information intended
to assist you as you work with our Products.
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Known Issues 
The Known Issues section provides a list of issues that have been reported and confirmed for Fusion and DFX+. Whenever possible a
workaround is also provided to assist our users until the next product update is released.
Contacting Technical Support
The Contacting Technical Support section provides valuable tips on how to contact our support staff to ensure your issue
gets addressed and answered as soon as possible.
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Technical FAQs
The Technical FAQ section provides a list of issues, questions and answers commonly brought up by our users. This list is updated whenever a
particular makes frequent appearances in our technical support channels.
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Registering your Software |
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Fusion 5 and DFX+ (HASP Dongle Based)
You must Register your new copy or upgrade in order to use your software. You will need to first install and start
the software with the dongle attached to your computers parallel or USB port to get your serial number, and you will need
the CDKey which can be located either on the underside of the Product box or from the inside cover of the Manual to
complete the registration process.
DFX+ (Newtek Upgrade Bundle)
You must Register your new copy of DFX+ in order to get a license to run the software. You will need to first install and start the DFX+ application
on whichever system you have Lightwave installed (and the Lightwave dongle attached) in order to get the serial number. You will also need
the CDKey which can be located either on the underside of the Product box or from the inside cover of the Manual to
complete the registration process. Information on how to purchase a standalone dongle for your copy of DFX+ is available during the registration
process.
DFX+ (Bundled with Leitch Products)
Please note that the version of DFX+ that comes bundled with the dpsReality, dpsVelocity and dpsQuattrus systems is automatically
registered upon registering the Leitch product at the Leitch website. You do not need to seperately register these
products at our site.
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